Izzy's Garden

Substitution Policy

Please note that our photos often represent an overall theme and may include unique vases that cannot be exactly replicated.

While your bouquet may not match the photo precisely, its overall essence will be maintained. Substitutions of flowers and/or containers may be necessary due to weather, seasonal changes, or market conditions. In these cases, we will ensure that the style, theme, and color palette of your arrangement are preserved, substituting only with items of equal or higher value.

If certain design elements are essential to your order, please specify them in the florist instructions at checkout or contact us to confirm their availability.

Our Guarantee

Every order matters to us because we understand its importance to you. We strive to please all our customers with beautiful flowers and great service. Since flowers are perishable and our arrangements are handmade, we work hard to ensure the quality and beauty of our products. Many factors affect how long flowers last and how much you enjoy your arrangement. We welcome your feedback and inquiries to help improve our service. If you’re not completely satisfied with a product, please contact us right away so we can address it promptly.

While we aim to meet your delivery needs, we can't always guarantee specific delivery times, especially during busy holidays. To request a specific time, please use the Special Delivery Instructions field at checkout. We recommend placing orders several days in advance for major holidays.

Taxes are based on prevailing rates in the area of our store location.

Please note that all prices are presented in USD unless otherwise noted.

Funeral Arrangements

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.

Delivery to Hospitals

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery Policy

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Recipient Maybe Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Cancellations

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store at 215-230-8410.

Replacements

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cencel the order. To cancel an order, please call our store at 215-230-8410.